Interpersonal Audiology: Essential Communication Skills in the Era of Consumer-Driven Hearing Healthcare
As persons with hearing loss increasingly have the ability to self-direct their care by self-testing and purchasing hearing devices over-the-counter, hearing care professionals must become more proficient at providing care that cannot be duplicated by computer-driven algorithms or AI-based systems.
In the New Age of Patient Autonomy, counseling and customization are components that still require a human element and at the heart of this human element is Interpersonal Audiology.
The tips and tactics included in this book represent nearly 30 years of Dr. Taylor's experience working face-to-face with hearing impaired adults, teaching graduate-level audiology courses, training audiologists and hearing instrument dispensers, and interacting with business managers across the globe. Each of these groups has a different vested interest in the patient-provider relationship, but all of them share a common goal: cost-effective, time-efficient, high quality clinical outcomes are imperative to long-term success.
By focusing on the five principles outlined in the book's introduction and its remaining five chapters of practical, results-based content, this book will help providers differentiate their service provisions from direct-to-consumer competitors.